Last updated: 5 August 2026 · Effective: 5 August 2026
Nattangadi is a hyperlocal marketplace. Orders are delivered by a local delivery partner
from a shop in your own locality, usually within the same day. We do not use courier companies
and we do not ship goods outside the locality of the shop.
1. Where we deliver
- Delivery is available inside the angadi (town or village service area) of the shop you
order from, and to nearby areas within that shop's delivery radius.
- The app shows only the shops that can deliver to the address you have selected. If no shop is
shown for your address, delivery is not yet available there.
- We operate only within the state of Kerala, India. We do not ship interstate or
internationally.
2. Delivery time
| Type of order | Usual delivery time |
|---|
| Grocery, vegetables, fruit, bakery and everyday goods | Same day, usually within 1–4 hours of the shop accepting the order |
| Orders placed after the shop's closing time | Delivered the next working day, during the shop's opening hours |
| Bulky goods carried by a goods vehicle | On the day and time slot you book with the driver |
The delivery partner's live location is shown on a map in the app from the moment your order is
picked up, so you can see exactly where it is.
3. Delivery charges
- The delivery charge is calculated from the distance between the shop and your delivery address
and is shown in your cart before you confirm the order.
- Some shops offer free delivery above an order value they set. Where that applies, it is shown
on the shop's page.
- Nattangadi does not add any separate platform or convenience fee to your order.
4. Receiving your order
- Please keep the mobile number registered in the app reachable. The delivery partner will call
you if he cannot find the address.
- For most orders a delivery PIN is shown in your app. Give this PIN to the delivery
partner when you receive the goods; it is how we confirm the order reached the right person.
Please do not share it before the goods are handed over.
- For cash-on-delivery orders, pay the delivery partner the exact amount shown in the app.
- Please check the items when you receive them. Report anything wrong, missing or damaged within
24 hours — see our Cancellation & Refund Policy.
5. Failed or delayed delivery
- If nobody is available at the address, or the address cannot be found, the delivery partner
will call you and wait a reasonable time. If the order still cannot be handed over, it is
returned to the shop and the delivery charge may be retained.
- Delivery may be delayed by weather, floods, traffic restrictions, strikes (hartal) or
other events beyond our control. We will keep you informed in the app.
- If an order cannot be delivered at all because of the shop or the platform, you are refunded
in full, including the delivery charge.
6. Digital services
Rides, hall and turf bookings, worker and service bookings involve no physical shipment. They are
confirmed instantly in the app and delivered at the time and place you book.
7. Contact
For anything about a delivery, contact us at
[email protected] or
0494 248 2886, or use Help & support in the app.