Last updated: 5 August 2026 · Effective: 5 August 2026
Nattangadi is a marketplace. Goods are sold by the shop you order from, and rides and services
are provided by independent drivers and service providers. This policy explains when you can
cancel, what you may be charged, and how money is returned.
How payments work on Nattangadi. Most payments are made directly by you to the shop, driver
or provider through UPI, or in cash on delivery where the shop allows it. Where a payment has been
collected through our payment gateway, an approved refund is sent back to the same source
(bank account, card or UPI ID) it came from.
1. Shop orders (goods and home delivery)
- Before the shop accepts the order — you may cancel free of charge. Any amount already
paid is refunded in full.
- After the shop has accepted but before it is handed to the delivery partner — you may
cancel; the shop may deduct the cost of any item already weighed, cut, cooked or prepared to
order. The balance is refunded in full.
- After the order has been picked up for delivery — the order can no longer be cancelled
in the app. If you refuse the delivery, the delivery charge may be retained.
- If the shop rejects or cannot fulfil your order — you are refunded in full, including
the delivery charge. Shops that reject orders repeatedly lose their rating and may be
suspended.
- Wrong, missing, damaged or spoiled items — report it in the app, or call the shop or
us, within 24 hours of delivery. Once verified, you get a replacement or a refund of the
value of those items. For fresh items such as vegetables, fruit, meat and fish, please report on
the same day.
2. Auto-rickshaw and taxi rides
- Before the vehicle has started moving towards you — cancel free of charge.
- After the vehicle has set off — you may still cancel at any time, but you owe the
driver the fare for the distance already driven, calculated on the same RTO-standard meter. The
app shows you this amount and the driver's UPI QR so you can pay it.
- If that amount is left unpaid, it stays on your account as a pending settlement and you will
be asked to clear it before your next booking. It is cleared when the driver confirms he has
received the money, or, if he does not respond, when you submit the UPI transaction reference
and our team verifies it.
- If the driver cancels — you are charged nothing.
3. Goods vehicles (mini truck, pickup, lorry)
- Cancel free of charge before the vehicle sets off.
- After it sets off, the distance already driven and any loading time already spent are payable
to the driver.
- For a driver-quoted trip, you may decline the quoted price at no cost; nothing is charged and
the driver is released.
4. Wedding halls, turf grounds and event bookings
- A booking is confirmed only after the advance set by that hall or ground is paid.
- Each hall, ground and event provider publishes its own cancellation terms and advance amount
on its page. Those terms are shown to you before you pay and they apply to your booking.
- Where the venue's terms do not say otherwise, an advance paid for a confirmed date is
non-refundable, because the date is blocked for other customers. The balance rent, if any
was collected, is refunded.
- If the venue cancels, or cannot honour a confirmed booking, the entire amount you paid
is refunded.
5. Workers and local services
- Cancel free of charge before the worker or provider has set out for the job.
- If they have already travelled to you or started the work, the agreed amount for the work done
and the trip made is payable.
- For quoted jobs you may decline the quote before work begins at no cost.
6. How to cancel
Open the Nattangadi app → My orders / My bookings → select the order or booking →
Cancel. You can also call the shop or driver from the same screen, or contact us
(see Contact us).
7. Refund timelines
| Payment method | Refund goes to | Time after approval |
|---|
| UPI (through our payment gateway) | The same UPI ID / bank account | 3–7 working days |
| Card / net banking (through our payment gateway) | The same card or bank account | 5–10 working days |
| UPI paid directly to the shop, driver or provider | Returned by that shop, driver or provider to your UPI ID | Up to 7 working days |
| Cash on delivery | Nothing was collected in advance, so nothing is refunded | — |
Bank processing time is outside our control. Once a refund is initiated we can give you the
reference number so you can trace it with your bank.
8. Disputes
If you disagree with a charge or a refund decision, write to
[email protected] with your registered
mobile number and the order or trip reference. We acknowledge within 48 hours and aim to settle
the matter within 30 days.