Privacy Policy

This Privacy Policy explains how Nattangadi (“we”, “us”, “our”), operated by Shemrinics Technologies (India) Private Limited (CIN U74999KL2017PTC051041), registered at AC Estate, SA Road, Vyttila, Ernakulam, Kerala 682019, India, collects, uses, shares and protects your information when you use the Nattangadi mobile app and website (the “Service”). By using the Service you agree to this Policy.

Nattangadi is a hyperlocal marketplace (“angadi”) connecting people in a locality with auto/taxi rides, shops and delivery, labour and event services, and community listings. We collect only what we need to run these services safely.

1. Information we collect

a. Information you give us

• Account: your mobile number (verified by OTP), name, profile photo (optional), and a security PIN (MPIN). We do not store your MPIN in readable form.
• Location: your chosen home “angadi”/area, and pickup & drop points you enter. During an active ride or delivery, live location of the assigned driver/rider is shared with the other party to enable the trip. Precise location is used only while you use a location-based feature.
• Approximate location (visit statistics): approximate location (city level) derived from your network address is recorded with anonymous visit statistics; it is never precise, never asks for GPS, and is deleted with the visit log after 90 days.
• Service-provider verification (KYC): if you register as an auto/taxi driver, delivery partner, shop, labour worker or event provider, we collect details needed to verify you — which may include Aadhaar number/details, vehicle number, and related documents. This is sensitive information collected only for identity verification, safety and fraud prevention, and is visible only to authorised administrators — never to other users.
• Payments: we facilitate direct UPI payments between users and providers. We may store a provider’s UPI ID (to receive payments) and a payment reference (UTR) you enter to confirm a payment. We do not collect or store your card numbers or bank passwords.
• Business data (for merchants): shop/service details, product catalogue and photos, GST number, and bookkeeping entries you choose to record in the business tools.
• Communications: your WhatsApp number (if you opt into WhatsApp alerts), ratings, reviews, and messages/support requests you send us.

b. Information collected automatically

• Usage & device data: bookings, orders, ratings, pages viewed, approximate area of use, app version, device type/OS, and basic diagnostics — to run and improve the Service.
• Push notification tokens: device tokens (Android FCM, web push, and Apple push/VoIP for iPhone) so we can send you booking alerts and the incoming-call ring for drivers.

2. How we use your information

• Create and secure your account and verify your identity (OTP, KYC).
• Match riders/customers with drivers, shops, delivery partners and service providers, and enable the booking, live tracking, and payment for each service.
• Send you booking alerts, status updates, and the call-style ring for new jobs.
• Prevent fraud and abuse, enforce our rules, and keep the community safe.
• Provide merchant/business tools you choose to use, and basic analytics to improve the Service.
• Comply with applicable law and respond to lawful requests.

3. How your information is shared

We do not sell your personal information. We share it only as needed to run the Service:

• Between parties to a transaction: to complete a ride/order, limited details are shared between the two sides — e.g. a driver and customer may see each other’s name, contact number and live location for that trip only.
• Service providers (processors) who run our infrastructure: database, authentication and file storage (Supabase); app & server hosting (Cloudflare); push notifications (Google Firebase Cloud Messaging and Apple Push Notification service); maps and geocoding providers; and, if you opt in, WhatsApp messaging (Meta). These process data on our behalf under their own security terms.
• Legal & safety: to comply with law, court orders, or to protect the rights, safety and property of users, the public, or Nattangadi.

4. Data retention

We keep your information for as long as your account is active and as needed to provide the Service, resolve disputes, prevent fraud, and meet legal, tax and accounting obligations. When no longer needed, we delete or anonymise it. You can request deletion (see “Your rights”).

5. Security

We protect your data using access controls, row-level security on our database, encryption in transit (HTTPS), private storage for sensitive documents, and restriction of KYC data to authorised administrators. No method of transmission or storage is 100% secure, but we work to protect your information and to promptly address any issue.

6. Your rights & choices

• Access & correction: view and update your profile in the app.
• Deletion: request deletion of your account and personal data by contacting us (some records may be retained where the law requires).
• Notifications: turn push, web-push or WhatsApp alerts on/off in the app or device settings.
• Location: control location access through your device settings; some features need it to function.
• Grievances: under India’s Digital Personal Data Protection Act, 2023, you may contact our grievance officer (below) with any concern about your data.

7. Children

Nattangadi is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has provided us information, contact us and we will remove it.

8. Changes to this Policy

We may update this Policy from time to time. We will post the new version here with a revised “Last updated” date, and, for significant changes, notify you in the app.

9. Contact us

For any privacy question, or to reach our Grievance Officer: